Shipping Policy
Last updated: July 18, 2025
1. Carriers
We ship orders from Canada via DHL or Canada Post unless otherwise stated at checkout. We may occasionally use an alternative reputable carrier if this will expedite delivery or improve service.
2. Shipping Destinations and Flat Rates
All prices on our store are in US Dollars (USD) unless otherwise noted. Flat rate shipping charges are applied at checkout:
| Destination | Flat Rate (USD) | Est. Transit Time* |
|---|---|---|
| Within Canada | $15 | ~5–7 business days after dispatch |
| Within USA | $20 | ~5–7 business days after dispatch |
| International (outside Canada & USA) | $25 | ~7–14 business days after dispatch |
*Transit times are estimates provided by carriers and begin once the parcel has been handed over to the carrier. Remote or rural areas may experience longer delivery times.
3. Order Processing Time
Orders are processed and dispatched within 2–3 business days (Monday to Friday, excluding Canadian public holidays).
4. International Shipments, Customs, and Duties
International orders (outside Canada) may be subject to customs duties, taxes, VAT, or import fees levied by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the recipient. We cannot mark orders as “gift” or falsify customs values.
5. Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, unit, buzzer, or suite numbers). We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses. If a parcel is returned to us due to an incorrect address, reshipping costs will be the responsibility of the customer.
6. Delivery Delays
Carrier delays can occur due to weather, customs clearance backlogs, peak seasonal volumes, labour disruptions, or other factors outside our control. We will support you in tracking the parcel, but we cannot guarantee delivery dates.
7. Lost or Missing Packages
If tracking shows “delivered” but you have not received your parcel:
- Check with household members, neighbours, building management, or front desk staff.
- Verify the address in your order confirmation.
- Contact the carrier directly with your tracking number.
If the parcel cannot be located after these steps, contact us at [Insert Contact Email] and we will help investigate. Claims with carriers must be initiated within their required time windows (often 7–15 days). We cannot replace or refund orders confirmed as delivered by the carrier unless a successful claim is resolved in your favour.
8. Damaged Packages
Please inspect your order upon arrival. If items are damaged, photograph the packaging and product immediately and email us within 48 hours of delivery. Retain all packaging materials until the claim is resolved.
9. Split Shipments
In rare cases, an order may be split into multiple parcels to optimise packaging or stock availability.
10. PO Boxes and Remote Areas
Canada Post can deliver to PO Boxes within Canada. DHL cannot deliver to PO Boxes. If you enter a PO Box, we may automatically switch to Canada Post. Remote area surcharges (as defined by the carrier) may apply; we will contact you for approval if an extra charge is required before dispatch.
11. Refused or Unclaimed Deliveries
If a shipment is refused or unclaimed and returned to us, we will refund the product cost (excluding original shipping) once the parcel is received back in sellable condition. Return shipping or any carrier return fees will be deducted from the refund.
12. Changes After Checkout
If you need to modify your shipping address or order details, contact us as soon as possible. We cannot guarantee edits after the order has entered processing or has shipped.
13. Contact
Questions about shipping or a current order? Contact us at: info@handwork-studio.com